SHIPPING & RETURNS POLICY

At The Minted Ink, we’re committed to delivering your custom products safely, efficiently, and transparently. Below you'll find details about our shipping process, delivery timelines, and return policy.

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📦 Shipping Policy

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Order Processing

• Orders are typically processed within 2–5 business days.

• Orders placed after 5 PM EST or on weekends/holidays will be processed the next business day.

• You’ll receive a confirmation email with tracking information once your order ships.

 

Domestic Shipping (U.S.)

We offer the following options:

Shipping MethodEstimated DeliveryCost

Standard Shipping3–8 business daysCalculated at checkout

Expedited Shipping2–5 business daysAdditional fee applies

Free ShippingOrders over $75Free (Standard only)

 

International Shipping

• We ship to select countries worldwide.

• International rates are calculated at checkout based on destination and package weight.

• Customs duties and import taxes may apply and are the responsibility of the customer.

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Tracking

• All orders include tracking.

• You’ll receive tracking details via email once your package ships.

• If your tracking shows no movement after 5 business days, contact us at support@themintedink.com.

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🔄 Returns & Refunds

Due to the custom nature of our products, all sales are final. However, we stand behind the quality of our work.

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Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery

• Include your order number and clear photos of the issue

• If approved, we’ll offer a replacement or refund to your original payment method

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Lost Packages

If your package is lost in transit:

• Contact us at support@themintedink.com

• We’ll work with the carrier to resolve the issue

• If confirmed lost, we’ll issue a replacement or refund

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🚫 Non-Returnable Items

We do not accept returns or exchanges for:

• Custom DTF prints

• Sublimated items

• Personalized products

• Items marked as final sale

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📍 Local Delivery & Pickup

Currently, we do not offer local delivery or in-store pickup. All orders are shipped via trusted carriers.

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❗ Service Interruptions

Shipping times may be affected by:

• Weather conditions

• Carrier delays

• High-volume periods (e.g., holidays)

We’ll notify you of any major delays via email or site banners.